On the floor, employees do not have access to a computer, but Canine to Five used a team chat system with a mobile app that made communication seamless. However, employees found it difficult to access standard operating procedures (SOPs), and often needed to search across applications and documents to find the information they required. Managing to-do lists required signing into a different application, which made creating even the simplest task a time consuming process. With hundreds of dogs under their supervision, ensuring that SOPs are followed and required tasks are completed promptly is essential. Canine to Five knew they needed a better software solution.

While researching alternatives, Canine to Five discovered the power of Slack's suite of integrations and developer friendly ecosystem. Slack is a great messaging tool, but it has the power to be much more than that. Canine to Five recognized that potential and made the switch. The next step was finding the right tech partner to build out their new Slack workspace. That's where Intero came in.

Intero Analytics and Automation partnered with Canine to Five to carefully design a Slack bot that meets their employees' needs (branding, content, interface). The Slack bot's core features are commands to view SOPs and to-do lists. Both were built to be easy to use on mobile devices.

Now employees can pull up any SOP they need, view pending tasks, and add new tasks with only a few taps in Slack. Tasks that were once getting lost on the floor are now making their way into formal tracking, and employee questions are now being answered in real time, helping Canine to Five provide the best possible experience for their customers.

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