Canine to Five was using separate reservation systems for each location, which worked well early on, but as they grew it resulted in friction for existing customers who wanted to visit new locations. Multiple reservation systems also made it difficult for Canine to Five to understand customer behavior holistically. Reports treated each location as a silo, meaning they were unable to identify customer needs and behaviors across multiple locations.

The migration process was going to be a difficult task as it required merging three separate systems without suffering major downtime, which could impact Canine to Five's ability to serve customers. Canine to Five needed a partner who could carefully handle the migration process while minimizing the impact on their business.

Intero Analytics and Automation compiled reports and leveraged robotic process automation (RPA) to automate the entry of tens of thousands of data points into the new, merged reservation system. This saved Canine to Five staff countless hours of labor and reduced system downtime. The automated process also minimized the pain of the migration for customers, ensuring that they could continue to book appointments and access crucial operational information with limited disruptions.

Customers now enjoy a seamless experience when visiting a new location, as they no longer have to re-register. Additionally, the successful system migration centralized Canine to Five's customer data, allowing decision makers to understand customers holistically across locations. The successful migration has positioned Canine to Five for future growth, allowing them to scale their business and continue to serve their customers with excellence.

Interested in Learning More?